Industry Resources

Industry Resources


Access useful webinars, documents and information to help you grow your tourism business.

Keep in touch

Ideal for tourism and hospitality operators in the Newcastle area, this monthly newsletter shares industry news, trends and updates.




Destination marketing tools

Our team can assist with organising interviews, background information, images and any other details you need to file your story on time.

Download Media Kit

City of Newcastle is currently updating the Destination Management Plan (DMP) in order to deliver a targeted approach to tourism.

Access City of Newcastle's visual image library. 

Register now

Business resources

Learn how to avoid making common business plan mistakes and create a one page business plan using the Business Model Canvas tool (© Strategyzer) to ensure your business is on the path to long-term success.

This 20 minute practical and hands-on webinar will give you the tools to put your business plan on a page, with 10 minutes for question time.

This webinar will provide you with an easy to adapt approach to thinking about your business in terms of your value proposition, how you market and who you market to, who your key partners are and more.

View Slides   View Webinar

Ensuring your business is inclusive to people with disability is crucial, for not only your business but also for your reputation.

The opportunity for you as a business is massive, with the value worth $10.8 billion to the economy (and that’s just tourism!).

This webinar covers the importance of being accessible friendly and how you can make your business accessible to all with the assistance of some steps and the use of a practical checklist.

View Slides   View Webinar

Industry development opportunities

A pilot program includes a deep business assessment, followed by one on one mentoring sessions tailored for the specific business needs. Program runs from Sep 2020 – Feb 2021.

The 15 participants include:
Baked Uprising, Blackbutt Reserve, Christ Church Cathedral, CoastXP, Earp Distilling Co, Mitch Revs Gallery, Newcastle Afoot, Newcastle Backroad Tours, Newcastle Cruising Yacht Club, Newcastle Ghost Tours, Newy Rides, Nova Cruises Pty Ltd, The Lock-Up, Underground Epicureans and Urban Hum.

The Product Development Mentoring Program is being funded as part of the City’s Community and Economic Resilience Package and builds on other industry-based support including more than $500,000 in Industry Response Program grants developed in collaboration with the City Taskforce.

Destination NSW delivers the NSW First program to assist tourism businesses around the State to develop, promote and sell their tourism products. It includes face to face workshops and online webcasts that offer ‘how-to’ insights on a range of topics for the tourism industry, with events to be added to the calendar throughout the year.

NSW First program

The Business Centre brings together government and non-government agencies, banks and financial services providers, mental health and well-being providers, to offer support and provide information, and services, that lead to sustainability and job creation, to small businesses during and after COVID-19.

See all courses on offer

List your business/event

The Visit Newcastle website leverages listings from the Australian Tourism Data Warehouse (ATDW). Listing your business on the website is free and easy.

Create your listing:

  1. Register your business
  2. Create listing (Accommodation, Attraction, Event, Tour, Restaurant) including business information, images etc.
  3. Submit listing

For assistance or questions please contact 1300 655 077 or email getconnected@dnsw.com.au.
ATDW is managed by Destination NSW. Please note: it may take up to 48 hours for your information to be active on the website.

Contact us

City of Newcastle - Tourism Team
PO BOX 489, Newcastle NSW 2300
tourism@ncc.nsw.gov.au